What you will get
A new payment slip for the same installment, with a new due date. It is the path for the two most common counter situations: the student missed the date, or the student simply cannot find the slip any more.
A duplicate erases nothing. The installment is still the same one, with the same history — what changes is which charge is currently valid.
Step by step
1. Open the student's enrollment, under Contracts › Enrollments, and find the installment's row.
2. Click the three dots at the end of the row and choose 2nd Copy.
3. Check the two fields in the window that opens.
- New amount — empty when the installment is not overdue yet. If it is already late, it comes pre-filled with a suggested value, and you can change it.
- New due date — pre-filled with three days from now. Change it if you agreed on another date with the student.
4. Click Save.
The orange note under the amount says how many days the installment is late, and reminds you the field can be edited.
About the suggested amount
When the installment is overdue, the window shows a box breaking the total into the original amount, a late fee and interest, and puts a suggested value in the field above.
Check that number before saving. It is a suggestion from the system, not a closed calculation — the field is editable precisely for that reason. Compare it against the late-payment rule your school agreed to in its contract, and adjust it if it does not match.
If your school did not configure a late fee or interest on the price table, the suggested value is simply the original amount of the installment.
How to tell it worked
A message confirms the duplicate was issued, and the CHARGE column starts showing the new slip with its new expiry date. The student receives the new slip by email.
If something goes wrong
The 2nd Copy option does not appear. The whole menu only exists for installments that are Open or Overdue. If the installment is already paid or cancelled, there is no duplicate to issue.
The student paid the old slip after you issued the duplicate. The payment is recognised all the same, because it is the same installment. If the amount paid is lower than the duplicate's, the difference stays open — agree with the student on how to settle it.
You only want to cancel the charge, not issue another. That is a different path: Cancel Charge, in the same menu, available to whoever administers the account.
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