# Issue a duplicate slip for an overdue installment

> Generate a new slip, with a new due date, for the student who missed the deadline or lost the paper.

## What you will get

A new payment slip for the same installment, with a new due date. It is the path
for the two most common counter situations: the student missed the date, or the
student simply cannot find the slip any more.

A duplicate erases nothing. The installment is still the same one, with the same
history — what changes is which charge is currently valid.

## Step by step

**1. Open the student's enrollment**, under **Contracts › Enrollments**, and
find the installment's row.

**2. Click the three dots** at the end of the row and choose **2nd Copy**.

**3. Check the two fields in the window that opens.**

- **New amount** — empty when the installment is not overdue yet. If it is
  already late, it comes pre-filled with a suggested value, and you can change
  it.
- **New due date** — pre-filled with three days from now. Change it if you
  agreed on another date with the student.

**4. Click Save.**

![The 2nd Copy — New Installment window, with the amount breakdown box, the New amount field filled in and the New due date field](/Apps/edupay/ajuda/parcelas-segunda-via.png)
*The orange note under the amount says how many days the installment is late, and reminds you the field can be edited.*

## About the suggested amount

When the installment is overdue, the window shows a box breaking the total into
the original amount, a late fee and interest, and puts a **suggested value** in
the field above.

> [erro]
> **Check that number before saving.** It is a suggestion from the system, not a
> closed calculation — the field is editable precisely for that reason. Compare
> it against the late-payment rule your school agreed to in its contract, and
> adjust it if it does not match.
>
> If your school did not configure a late fee or interest on the price table,
> the suggested value is simply the original amount of the installment.

## How to tell it worked

> [certo]
> A message confirms the duplicate was issued, and the **CHARGE** column starts
> showing the new slip with its new expiry date. The student receives the new
> slip by email.

## If something goes wrong

> [erro]
> **The 2nd Copy option does not appear.** The whole menu only exists for
> installments that are **Open** or **Overdue**. If the installment is already
> paid or cancelled, there is no duplicate to issue.
>
> **The student paid the old slip after you issued the duplicate.** The payment
> is recognised all the same, because it is the same installment. If the amount
> paid is lower than the duplicate's, the difference stays open — agree with the
> student on how to settle it.
>
> **You only want to cancel the charge, not issue another.** That is a different
> path: **Cancel Charge**, in the same menu, available to whoever administers
> the account.


---

https://edupay.estudiosite.com/en/ajuda/day-to-day/issue-a-duplicate-payment-slip
2026-08-04