What you will get
Back to registering students today — and an understanding of why the operation did not stop as a whole.
The message
Clicking Register Student returns you to the list with a red banner:
The number in brackets is your plan's limit, not the total you have. The screenshot is from the Portuguese panel; the layout is the same in English.
The message is Student limit reached (26). Upgrade your plan to add more.
It appears at both moments: opening the form and trying to save. There is no way round it by reaching the screen another way.
What keeps working
Almost everything. The limit blocks one verb: creating a new student.
- Enrolling students who already exist — normal.
- Charging, issuing, receiving, reconciling — normal.
- Editing a student record — normal.
- Contracts and signatures — normal.
In other words: you do not lose the month. You lose new student intake.
The spreadsheet import does not warn the same way
It does not refuse the file. It imports what fits and skips the rest.
The summary at the end carries a separate count of those left out by the limit. If you import 40 students with 4 slots free, 4 go in and 36 are skipped — with no red error, just a number in the summary.
Check that number. It is where a whole class disappears without anyone noticing.
The three ways out
1. Change plan. The real answer when the school has grown. The Upgrade to keep growing link on the panel card is the route.
2. Clear out records that never became anything. A deleted student does not occupy a slot. A prospect who never enrolled, a duplicate, an old test: deleting frees space immediately, and the deletion can be undone.
3. Check for duplicates. A school that imported a spreadsheet more than once usually has the same student twice — and both occupy slots.
Marking someone Inactive does not help. Inactive still counts. What frees a slot is deleting.
Two minutes well spent before changing plan
Open the student list and look at the total. Then open the enrolment filters and see how many of them never enrolled. The gap tends to surprise — and it tends to be bigger than the headroom you need.
How you know it worked
The Students card on the panel shows headroom again, the red pill disappears, and the register button works.
If something goes wrong
I deleted students and the card did not change. Reload the panel: the number is counted when the screen is built.
The message names a smaller limit than my plan. The number in brackets is what is configured on your plan. If it does not match what you contracted, that is a support ticket.
I need to register a student today and cannot change plan now. Use way 2: one deletion frees one slot immediately.
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