What you will get
The two limits on your plan, and the ability to see the headroom before it runs out — the only moment when planning is still possible.
The two limits
| Limit | What it counts |
|---|---|
| Students | The students on file at your school |
| Members | The people on your team with access to the system |
They are independent: you can have plenty of room on one and none on the other.
Where to see them
On the panel, the first two cards at the top. They only show a limit when your plan carries that rule — with no rule, only the number appears, and your plan is unlimited on that item.
Members 1 / 1 with a red Limit reached pill; students 26 / 30 with an amber Near limit pill. The bar below repeats the proportion. The screenshot is from the Portuguese panel; the layout is the same in English.
The three states
| State | When | What appears |
|---|---|---|
| Normal | Below 80% | Just the number and a blue bar |
| Near limit | 80% to 99% | Amber pill and amber bar |
| Limit reached | 100% or more | Red pill, red bar, and the card's border turns red |
The last two also show the Upgrade to keep growing link.
The amber pill is the warning that matters. It buys time to sort things out before the office gets stuck halfway through an enrolment.
What you cannot do here
You do not change these numbers. They are part of the plan you contracted, and EduPay sets them — there is no field for them in your Settings.
To raise a limit, the route is changing plan.
Headroom that exists and is not obvious
A deleted student does not occupy a slot. The count looks at students on file; anyone deleted drops out of it and frees space.
So a school pressed against its ceiling can gain breathing room by clearing out records of students who never actually enrolled — without losing history, because a deletion can be undone.
An inactive student, by contrast, still occupies a slot. Marking someone Inactive is about their standing at the school, not about the plan.
How you know it worked
After changing plan, the number on the right of the cards changes and the pill disappears.
If something goes wrong
The card shows no limit at all. Your plan has no rule for that item. It is unlimited.
The count is not what you expected. Check the Deleted filter on the student list: nobody in there counts.
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