# Your plan's limits: students and users

> Where to see how much you have used, what happens as you approach the ceiling, and why those numbers are not in your Settings.

## What you will get

The two limits on your plan, and the ability to see the headroom before it runs
out — the only moment when planning is still possible.

## The two limits

| Limit | What it counts |
|---|---|
| **Students** | The students on file at your school |
| **Members** | The people on your team with access to the system |

They are independent: you can have plenty of room on one and none on the other.

## Where to see them

On the panel, the first two cards at the top. **They only show a limit when your
plan carries that rule** — with no rule, only the number appears, and your plan
is unlimited on that item.

![Panel with the members and students cards showing limit and progress bar](/Apps/edupay/ajuda/conta-limites.png)
*Members **1 / 1** with a red **Limit reached** pill; students **26 / 30** with an amber **Near limit** pill. The bar below repeats the proportion. The screenshot is from the Portuguese panel; the layout is the same in English.*

## The three states

| State | When | What appears |
|---|---|---|
| **Normal** | Below 80% | Just the number and a blue bar |
| **Near limit** | 80% to 99% | Amber pill and amber bar |
| **Limit reached** | 100% or more | Red pill, red bar, and the card's border turns red |

The last two also show the **Upgrade to keep growing** link.

**The amber pill is the warning that matters.** It buys time to sort things out
before the office gets stuck halfway through an enrolment.

## What you cannot do here

**You do not change these numbers.** They are part of the plan you contracted, and
EduPay sets them — there is no field for them in your Settings.

To raise a limit, the route is changing plan.

## Headroom that exists and is not obvious

**A deleted student does not occupy a slot.** The count looks at students on file;
anyone deleted drops out of it and frees space.

So a school pressed against its ceiling can gain breathing room by clearing out
records of students who never actually enrolled — without losing history, because
a deletion can be undone.

**An inactive student, by contrast, still occupies a slot.** Marking someone
Inactive is about their standing at the school, not about the plan.

## How you know it worked

> [certo]
> After changing plan, the number on the right of the cards changes and the pill
> disappears.

## If something goes wrong

> [erro]
> **The card shows no limit at all.** Your plan has no rule for that item. It is
> unlimited.
>
> **The count is not what you expected.** Check the **Deleted** filter on the
> student list: nobody in there counts.


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https://edupay.estudiosite.com/en/ajuda/account/plan-limits
2026-08-06