- Problem index by symptom Start from what is happening, not from the name of the module — the full list of diagnoses, most common first. 2 min
- The student paid, but the installment is still open What to check, in order, when the student has the receipt in hand and the screen still says they owe. 4 min
- The charge failed, or the card was declined What the system tells you, what it does not tell you, and what to do in each of the two cases. 4 min
- The student cannot sign the contract Five checks, in order, from the most common to the rarest — and what to do once the deadline has passed. 6 min
- The student cannot sign in to the portal Five causes in order of frequency — and the one that accounts for half the cases is not the password. 5 min
- I cannot sign in to the system The panel's sign-in screen, what the error message means, and the case where you do get in but cannot find the button. 4 min
- How to open a ticket that is solved on the first reply Six pieces of information that remove the back and forth — and the one thing never to send. 3 min
- Support channels, hours and response times Where to reach us, when, and how long each type of case takes to be answered. 2 min
- The registry authorisation expired What the email notice means, what stops working meanwhile, and how to come back in one click. 3 min Account owner only
