What you will get
A clear view of which money notices reach the student on their own — and the gap that forces the school to notify by hand.
Reminder: instalment due in X day(s)
Sent by the daily reminder routine, a few days before the due date.
It is the email that prevents the most arrears, because it arrives while there is still time. The subject carries the countdown — due in 3 day(s) — which matters in a crowded inbox.
It goes out for every open instalment approaching its date, whether or not the charge has already been issued.
Instalment overdue
Sent by the routine that marks instalments overdue, the day after the due date.
There is something here that confuses a lot of people: an instalment becomes overdue the day after its due date, always. There is no configurable grace period, and the notice goes out with that change.
A school that likes to allow a few days' slack before chasing needs to know this: the system does not allow that slack.
Payment confirmed
Sent when confirmation arrives from the receiving service — the student paid the boleto, the PIX or the card, and the confirmation came back on its own.
And here is the gap: a payment registered by hand triggers nothing. When someone at the school opens the instalment and uses Register Payment — a student who paid in cash, by transfer, at the desk — the instalment becomes Paid and no email is sent to the student.
Tested on 5 August 2026: a payment was registered from the screen and the outbox did not move. Logged for correction.
What to do meanwhile: whoever registers a payment by hand has to notify the student by hand. It is the kind of detail that produces "I paid and nobody confirmed" two weeks later.
The notices that go to the owner
Two of them are about money:
- Payment received: [student] — instalment #N, on every confirmation.
- X instalment(s) overdue — daily report, once a day.
Only the owner receives them. Whoever handles billing as a team member gets none of this — worth agreeing on how it gets passed on, or checking the panel daily.
If something goes wrong
The student paid and says they got no confirmation. If the payment was registered by hand, that is expected today. Notify them yourself.
An arrears notice went to a student who had already paid. Check when the payment was registered: if it landed after the routine ran, the notice had already gone.
Nobody receives the daily arrears report. It goes only to the school owner. Check their email on the user record.
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