# The payment and arrears emails

> Reminder, arrears notice and payment confirmation — and the case where the student pays and receives nothing.

## What you will get

A clear view of which money notices reach the student on their own — and the gap
that forces the school to notify by hand.

## Reminder: instalment due in X day(s)

**Sent by the daily reminder routine**, a few days before the due date.

It is the email that prevents the most arrears, because it arrives while there is
still time. The subject carries the countdown — *due in 3 day(s)* — which matters
in a crowded inbox.

**It goes out for every open instalment approaching its date**, whether or not the
charge has already been issued.

## Instalment overdue

**Sent by the routine that marks instalments overdue**, the day after the due
date.

There is something here that confuses a lot of people: **an instalment becomes
overdue the day after its due date, always.** There is no configurable grace
period, and the notice goes out with that change.

A school that likes to allow a few days' slack before chasing needs to know this:
the system does not allow that slack.

## Payment confirmed

**Sent when confirmation arrives from the receiving service** — the student paid
the boleto, the PIX or the card, and the confirmation came back on its own.

> **And here is the gap: a payment registered by hand triggers nothing.**
> When someone at the school opens the instalment and uses **Register Payment** —
> a student who paid in cash, by transfer, at the desk — the instalment becomes
> **Paid** and **no email is sent to the student**.
>
> Tested on 5 August 2026: a payment was registered from the screen and the
> outbox did not move. Logged for correction.

**What to do meanwhile:** whoever registers a payment by hand has to notify the
student by hand. It is the kind of detail that produces "I paid and nobody
confirmed" two weeks later.

## The notices that go to the owner

Two of them are about money:

- **Payment received: [student] — instalment #N**, on every confirmation.
- **X instalment(s) overdue — daily report**, once a day.

**Only the owner receives them.** Whoever handles billing as a team member gets
none of this — worth agreeing on how it gets passed on, or checking the panel
daily.

## If something goes wrong

> [erro]
> **The student paid and says they got no confirmation.** If the payment was
> registered by hand, that is expected today. Notify them yourself.
>
> **An arrears notice went to a student who had already paid.** Check when the
> payment was registered: if it landed after the routine ran, the notice had
> already gone.
>
> **Nobody receives the daily arrears report.** It goes only to the school owner.
> Check their email on the user record.


---

https://edupay.estudiosite.com/en/ajuda/overdue/payment-and-overdue-emails
2026-08-05