What you will get
The ability to recognise what the system did on its own — and to stop looking for who touched it.
The four routines
| Hour | Routine | What it does |
|---|---|---|
| 01:00 | Overdue marking | Every open instalment due before today becomes Overdue |
| 01:30 | Contract expiry | A pending contract past its deadline becomes Expired |
| 06:00 | Charge issuing | Issues the boleto or PIX for instalments approaching their date |
| 08:00 | Due-date reminders | Tells the student about an instalment due in 3 days |
The hours are in your school's timezone, set under Settings › General. A school with the wrong timezone sees everything happen at the wrong time.
What each one changes on screen
01:00 — overdue. The instalment's label becomes Overdue, the student gets an arrears notice and the owner gets the daily report. It is the routine that produces the most morning questions.
01:30 — contracts. A contract unsigned within its deadline becomes Expired and can no longer be signed. If automatic cancellation is switched on in the Contracts tab, the enrolment is cancelled with it and the student receives the notice.
06:00 — charges. Issues charges with the lead time configured in the Billing tab. It is the only one of the four that depends on the receiving service being connected.
08:00 — reminders. Sends the approaching-due-date notice.
The order matters
Marking overdue at 01:00 and issuing at 06:00 on the same night is no accident: by the time issuing runs, instalment statuses are already up to date.
What they never do
- They never cancel an enrolment on their own, except through contract expiry with automatic cancellation switched on.
- They never charge anyone twice. An instalment that already has a charge is skipped.
- They never touch a paid, waived or cancelled instalment.
When a routine "did not run"
Before concluding that, check the simplest things:
1. Does the case fit the rule? The overdue routine only picks up open instalments. One already marked yesterday is not marked again.
2. Has the hour passed in the school's timezone?
3. Does the student have an email? The routine makes the change regardless; what does not go out is the notice.
If something goes wrong
An instalment went overdue and the student had already paid. The payment was registered after 01:00. Registering it fixes the status; the notice has already gone.
An enrolment was cancelled overnight and nobody cancelled it. That is the contract routine with automatic cancellation on. Check the Contracts tab.
Nothing happened at the expected time. Start with the timezone under Settings › General — it is the most common cause of "the routine ran at the wrong time".
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