What you will get
Deciding safely whether to disconnect — and knowing what will happen in the next minute.
There are three legitimate reasons to do it: switching accounts, redoing a connection that stopped working and shutting down the billing operation.
What stops immediately
- No new charge is issued, by hand or by the overnight routine.
- The 06:00 routine starts skipping your whole school, silently.
- Installments keep being created, and sit at Awaiting issuance in the student portal.
What stays valid
Charges already issued stay standing. The boletos in your students' hands remain payable, and payments keep landing in the account that issued them.
What is lost is the way back: without a connection, EduPay may not be told the student paid. During that period, payments have to be recorded by hand.
That is why the screen warns you before letting you go ahead: "Disconnect Stripe account? Ongoing charges may be affected."
Step by step
1. Open Integrations › Payment Gateway.
2. Click Disconnect, on the right of the footer. It is the only button on the screen with a red border.
3. Confirm in the browser dialog.
How to know it worked
Integração Stripe desconectada.appears at the top, the badge returns to Not configured and the box shrinks: only the explanation and the Connect Stripe account button remain.Whoever administers the account also receives an email about the disconnection, with the path to reconnect. That is deliberate — a disconnection nobody notices turns into a month with no billing.
Switching accounts needs care
Disconnecting and connecting another account works, but keep this in mind: charges issued by the old account stay tied to it. Their money lands there, not in the new account.
If the switch is permanent, the clean path is:
- Let the old account's open charges expire, or cancel them.
- Disconnect.
- Connect the new account.
- Reissue the installments left without a charge.
If something goes wrong
I disconnected by mistake. Just connect again, choosing the same account. Nothing was deleted on the money side.
I disconnected and installments still show the old boleto. That is correct: an issued charge is not deleted by disconnecting.
The Disconnect button does not appear. Your account is a team account.
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