What you will achieve
Linking the school to the service that takes old debts to protest at a Brazilian registry office, and understanding what that link means.
After it, the Delinquency 90+ screen appears in the menu, inside Contracts, listing the instalments that crossed the deadline you configured.
First of all: this only works in Brazil
Protest is an instrument of Brazilian law, carried out by Brazilian registry offices. The service requires the debtor's CPF and the official code of the municipality where they live — data that exists in Brazil and has no equivalent elsewhere.
If your school operates outside Brazil, this screen is not for you. The system does not block the connection today, so it is worth knowing: even connected, submissions would be refused by the registry one by one, without the screen explaining why clearly.
You will not paste any key
This connection works differently from EduPay's others. The school creates its own account at the registry service and, from inside EduPay, authorises the system to act on its behalf.
That has two good practical consequences:
You never type a password here. No copying codes from one panel to another, and no registry-service password stored inside EduPay.
You can revoke the authorisation whenever you want, from the service side, without depending on us and without touching EduPay.
Before you start
An account at the registry service, in the institution's name. It is the one answering for the protests and paying the fees — it must be under the school's tax ID.
The institution's digital certificate. A Brazilian ICP-Brasil e-CNPJ, either A1 (a file installed on the computer) or A3 (a token or smart card). The authorisation is signed with it, and there is no password-based alternative: without a certificate, the connection cannot be completed.
A computer — not a phone. Phones and tablets cannot read digital certificates. The connection has to be made on the machine where the A1 certificate is installed, or with the A3 token plugged in.
Being the owner of the EduPay account. Team members can see the screen, but the connect button does not appear for them.
Step by step
1. Open Integrations › Debt protest.
2. Check the environment. The Environment selector has two options. In Sandbox (testing) nothing reaches a real registry — it is where you confirm things work before they count. In Production, every submission is a real protest, with cost and legal effect.
3. Choose the title kind and click Save. The Default title kind field has two options, and the choice is not neutral:
- CT — Contract sends the signed enrolment contract as the document behind the debt. It is not accepted by São Paulo notaries.
- DS — Service invoice presents the debt as a service draft. The registry service may ask for that draft in its own panel, and the institution is the one answerable for issuing a draft without the matching invoice.
The notary is decided by the student's municipality, not the school's. A school in any state with a student living in São Paulo needs the service invoice kind to be able to protest that student.
The choice applies to the whole school. If yours has students both inside and outside São Paulo, the panel flags row by row which ones fall outside the kind you picked.
4. Click Connect to Protesto24h. EduPay takes you to the service's site.
5. Install the certificate reader — first time only. The first Protesto24h screen warns that you need a digital certificate and must install their reader, offering an Iniciar instalação button. There are two steps: adding the Web PKI extension to the browser, and installing its companion program on the computer. Done once per computer; on later connections the service skips straight past it.
6. Sign in with the digital certificate. On the Selecione seu certificado screen, pick the institution's certificate from the list and click Entrar com certificado digital.
7. Authorise EduPay. The service shows what EduPay will be able to do on the institution's behalf and asks you to confirm. Once done, you return to EduPay already connected.
How to know it worked
The badge at the top reads Connected, the account's legal name and tax ID appear, along with the Connected since line and the date. The connect button gives way to Test connection and Disconnect.
A second sign, in the menu: Delinquency 90+ now exists inside Contracts.
Switching environments disconnects
The environment selector looks like an ordinary field, but it is not. An authorisation is valid only in the environment where it was granted — a testing authorisation does not work in production, and the other way round.
So saving the screen with the environment switched disconnects the account, and the screen says so. That is not a failure: it is the only honest behaviour, since the old authorisation stopped being usable.
The normal path is to connect in sandbox, confirm, and only then switch to production and authorise again.
If something goes wrong
The connect button looks dimmed and does not click. The registry service is not available in this EduPay environment. It is not your school's problem — talk to support.
My certificate is not in the list. Check three things, in this order: the Web PKI reader is installed (both the extension and the program); the A3 token or card is plugged in; and the certificate has not expired. The Protesto24h screen itself has a Clique aqui link to refresh the list.
I am on a phone and cannot get past the certificate screen. You will not get past it. Redo the connection on a computer holding the institution's certificate.
I came back from the service's site and the screen says it could not confirm. Start again, in the same window and the same tab. Starting the connection at one address and returning at another makes EduPay not recognise the return.
Connected, but the delinquency panel is still empty. The connection does not decide who enters the list. That comes from Settings › Penalty and protest: days overdue and minimum amount.
I cannot see the connect button. Your account is a team account. Only whoever administers the EduPay account connects or disconnects services.
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