# How to use this Help Center

> Find your answer through search or the six topic groups, and understand what each notice on an article means.

## What you will get

Your answer in under a minute, two ways: type into the search box at the top, or
pick one of the six topic groups. The Help Center is public — you do not need
EduPay open to read it, and every article has an address you can bookmark or
send to someone else on your team.

## Search when you already know what you want

The box at the top looks through the title and summary of every article as you
type. It ignores accents and capitals: typing `overdue slip` finds the same
thing as `Overdue slip`.

Search for the **task**, not the name of the screen. "Duplicate slip" finds more
than "installments", because articles are written around what you want to do.

If the search comes up empty, the screen offers to put you in touch with
support. Do use it: what you typed goes onto the list of articles still to be
written.

## Browse when you cannot name it yet

When you cannot put the problem into words, the six groups work better than
search:

| Group | When to use it |
|---|---|
| **Get started** | You just signed in and want to reach your first charged enrollment |
| **Day to day** | What you do every week: students, enrollments, contracts and charges |
| **Overdue and agreements** | An installment came due and nobody paid |
| **Grow and integrate** | Sales pages, the student portal and connecting to other systems |
| **Account and team** | Your EduPay plan and the people who have access |
| **Something went wrong** | It did not turn out the way you expected |

Each group shows how many articles it holds. On a phone the groups become a row
of buttons at the top, above the list.

## What each notice on an article means

Every line in the list carries the title, a one-line summary and an estimated
reading time. Inside the article, a band at the top repeats that and adds two
more things.

**Who can do this** — EduPay has two kinds of access: the school owner and the
team members the owner adds. Some actions belong to the owner alone. When that
is the case the article says so up front, before the steps. That way you do not
walk the whole path only to find the button is not there for you.

**What you need first** — some articles only make sense once something else is
in place. An article about issuing a charge, for instance, assumes the school
has already connected its payment account. That prerequisite shows up as an
amber notice, both in the list and inside the article.

At the end of every article there is a list of related articles. That is the
natural next step when the answer you found opened a new question.

## How to tell it worked

You have landed on the right article when its very first sentence already
answers your question. Every article is written that way: the answer comes
first, the detail comes after.

## If something goes wrong

**Search found nothing.** Try the words you would use talking to someone at the
school, not the system's own term. If it still does not show up, the article
probably does not exist yet — which is exactly why what you searched for gets
recorded.

**You followed the steps and the button was not there.** Check the "who can do
this" notice at the top of the article. If it says the action belongs to the
school owner, ask whoever administers the account.

**The screenshot does not match your screen.** Images are retaken whenever the
system changes, but there can be a short gap right after an update. The date at
the top of the article tells you when it was last reviewed.

## The Help Center in other languages

Articles exist in Portuguese, English and Spanish. Switching languages takes you
to the same article in the other language. When it has not been translated yet,
you land on that language's list instead of an error page.


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https://edupay.estudiosite.com/en/ajuda/getting-started/how-to-use-this-help-center
2026-08-04