# When an installment becomes overdue

> An installment shows as overdue the day after its due date, with no grace period — and the student loses class access much later than that.

## What you will get

The exact moment EduPay considers an installment late, and why an installment
can be **Overdue** without the student having lost anything yet.

## The day after the due date

Every night, a routine goes through every **Open** installment whose due date
has passed and marks each one **Overdue**.

**There is no grace period.** An installment that was due yesterday and was not
paid shows as **Overdue** this morning, even if the student is going to pay this
afternoon.

That is deliberate: the list has to tell the truth about today. Deciding to give
the student some room is the school's call, in conversation with them — not the
system's, by hiding the delay.

![Installments panel where the second row shows the red Overdue tag](/Apps/edupay/ajuda/parcelas-situacoes.png)
*The **Overdue** tag, in red, appears on its own the morning after the due date.*

## Being overdue is not the same as losing access

They are two different things, and this is where the confusion usually starts.

**Becoming Overdue** happens the day after the due date and is just information
on screen: the school starts seeing that installment on the arrears list.

**Losing access to the class environment** — when your school uses that
integration — only happens much later, once the delay passes a threshold the
school sets. While the delay is under that threshold, the student keeps studying
normally, even with the installment marked **Overdue**.

Whoever administers the EduPay account adjusts that threshold under
**Settings**, on the billing tab.

## How to tell it worked

> [certo]
> The day after an unpaid due date, the installment shows the status
> **Overdue** on the enrollment screen, without anyone having to touch anything.

## If something goes wrong

> [erro]
> **The installment came due and is still Open.** The routine runs overnight. If
> you are looking the next morning and it has not changed yet, give it a few
> hours before investigating.
>
> **The student paid and the installment is still Overdue.** The bank's
> confirmation can take a few minutes. If it takes longer, there is a dedicated
> article for that case.
>
> **The student lost class access earlier than the school agreed.** The
> threshold lives under **Settings**, on the billing tab, and applies to the
> whole school. If it is shorter than what was agreed with families, that is
> where to adjust it.


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https://edupay.estudiosite.com/en/ajuda/day-to-day/when-an-installment-becomes-overdue
2026-08-04