# What your student sees in the portal

> The student's home screen, field by field — so you know what they are looking at when they call.

## What you will get

Familiarity with the screen the student has in front of them, without asking for
a screenshot. Almost every student ticket starts here.

![Student portal home, with personal details, enrolments and available offerings](/Apps/edupay/ajuda/portal-inicio.png)
*Three blocks, always in this order: their details, their enrolments, and the offerings the school has published. The screenshot is from the Portuguese portal; the layout is the same in English.*

## The header

The school's logo on the left; on the right, the language, the dark-mode button,
the student's name and **Sign out**.

The logo is the one you uploaded under **Settings › General** — and the dark
version is what appears when they switch dark mode on.

## Personal details

Five rows: **full name**, **ID document**, **email**, **phone** and **city /
state**. In the corner, an **Edit profile** link.

**What they can edit there depends on what you allowed** in the **Student Portal**
tab of Settings. Name and email have their own switches; email editing is locked
when login is by email.

## My Enrolments

One card per enrolment, carrying:

- **The product name** and the **status label** in the corner.
- **Enrolment number** and **enrolment date**.
- **A call-to-action line**, when something needs doing — *Contract awaiting
  signature* is the most common.

The whole card is clickable and leads to the enrolment detail, with the instalment
schedule.

**The student sees all of their enrolments, including old ones.** If they studied
three courses, all three appear.

## Available offerings

The bottom block shows the courses the school has published in its catalogue.
This is where a student enrols on their own, when the school uses sales pages.

**If the school has published nothing, the block does not appear.**

## The footer

The school's contact details. **What appears there is your choice** — four
switches in the **Student Portal** tab: email, phone, tax ID and address.

It is worth checking that at least one contact channel is on. A portal with no
contact pushes the student towards whatever number they find on Google.

## If something goes wrong

> [erro]
> **The student says they cannot see their enrolment.** Check it is on the right
> record — a duplicate student is the most common cause.
>
> **They say the portal "does not look like the school".** The logo is missing
> under **Settings › General**, or they are in dark mode and no dark logo was
> uploaded.
>
> **They cannot find the contract.** The contract lives inside the enrolment, not
> on the home screen. Ask them to click the card.


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https://edupay.estudiosite.com/en/ajuda/day-to-day/what-the-student-sees
2026-08-05