# The student record: what it shows and what it does not

> Field by field of the student screen, including where to look for enrolments, which are not there.

## What you will get

The ability to read a student record at a glance, and to know where to go when
what you want is not on it. You reach it through **View** on the student list.

![Student record with contact details, portal access and the cohort](/Apps/edupay/ajuda/aluno-ficha.png)
*The top panel is the registration data; the bottom one lists cohorts. The **Forçar logout** button only appears when the student has portal access.*

## What the record shows

**At the top:** the full name and, under it, the document.

**In the first panel**, six fields:

| Field | What it is |
|---|---|
| **Email** | Where every system message goes |
| **Phone** | Registration only; the system never calls or texts |
| **Date of birth** | Registration only |
| **Status** | **Active** or **Inactive** — a note of yours, which blocks nothing |
| **City** | Appears only once an address has been filled in |
| **Portal access** | What the student types to sign in, or **No access** |

**In the second panel**, **Cohorts**: the cohorts they belong to, each with its
own status and a **View** link. When the student is in none, the whole panel
stays away.

## The three buttons at the top

| Button | What it does |
|---|---|
| **Force logout** | Drops the student's portal session. They are signed out the next time they click something, and get back in with the same password |
| **Edit** | Opens the edit form |
| **Back** | Returns to the student list |

**Force logout** is for when a student used a borrowed computer and forgot to
sign out, or when you suspect the password leaked. It does **not** change the
password — it only ends whatever is open.

## What the record does not show

**The student's enrolments are not here.** Neither are contracts, instalments,
or how much they owe. It is the most common question from anyone opening this
screen for the first time.

To reach them: **Contracts › Enrolments**, and the student's name in the search
box. The enrolment screen is what brings together the contract, the payment
method and the instalment table.

## How you know it worked

> [certo]
> You can answer three questions at a glance: who to write to (**Email**),
> whether they can get into the portal (**Portal access**), and where they study
> (**Cohorts**).

## If something goes wrong

> [erro]
> **Portal access says "No access".** The student has no login account. The
> article on how a student receives access, right next to this one, explains when
> that happens.
>
> **The Cohorts panel is missing.** The student is not in any. Cohorts are
> assigned from the cohort's own screen, under **Students › Cohorts**.
>
> **The city is missing.** The address is blank. It is optional unless your
> school demands it — and the bank demands it to issue a bank slip.


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https://edupay.estudiosite.com/en/ajuda/day-to-day/the-student-record
2026-08-05