# The 06:00 routine — which installments it charges and which it skips

> The exact rule that decides what gets issued overnight, and the four reasons an installment is left out.

## What you will get

The ability to look at an installment with no charge and know, without
guessing, whether the routine will still pick it up or never will.

**At 06:00, in your school's time zone**, the system walks through the
installments and issues charges for the ones approaching their due date. It is
the routine that does most of the month's billing work.

## The four conditions

An installment is charged when **all** of these are true at the same time:

1. **It is Open.** Paid, cancelled or waived does not qualify.
2. **It has no charge issued yet.** Nobody is charged twice.
3. **The payment method is boleto or PIX.** Card is out — a card link is always
   sent by a person.
4. **It falls due inside the lead-time window.** The window is the number of
   days set in **Settings**, counted from today.

The fourth deserves attention: **the routine does not look only at tomorrow's
installments.** It picks up everything falling due *from now to the end of the
window* — and that includes installments already past due that still have no
charge.

## What happens on screen

![Installments box in the panel with four installments: one paid with no charge, two with a boleto and a barcode, and the last one open with no charge yet](/Apps/edupay/ajuda/emissao-automatica-resultado.png)
*Installment 3 falls due in three days and was issued by the routine. Number 4 falls due in over a month and still shows a dash — it will be issued once it enters the window.*

For every installment issued, three things change together: the **CHARGE**
column starts showing the link and the barcode, the student receives the email
with the boleto or the PIX code, and the installment's state **stays the same**.
Issuing is not receiving.

## The four reasons an installment is left out

**1. It already has a charge.** The most common case, and the right one. If you
issued it by hand yesterday, the routine walks past it.

**2. The school has no payment account connected.** Here the routine does not
fail — it never even starts. A school with no connected account is skipped
entirely, and no message appears anywhere. If none of your school's
installments are being issued, start at `Integrations › Payment Gateway`.

**3. The school's currency does not match the payment method.** Boleto and PIX
are Brazilian methods and are only issued when the configured currency is the
real. In a school set to another currency, those installments are skipped.

**4. The method is not enabled on the receiving account.** If your account has
not had PIX enabled yet, for instance, PIX installments are skipped — even with
everything correct on the school's side. The **Accepted payment methods** box,
on the receiving screen, shows what is in force.

## When issuing genuinely fails

Failing is different from being skipped. Skipped is a decision of the rule;
failing means the charge was attempted and refused.

**When it fails, whoever administers the account receives an email** naming the
installment and the reason. The remaining installments keep being processed
normally — one failure does not bring the routine down.

The most common cause is missing data on the student's record. A boleto
requires **name, tax ID and full address**; without any one of them, issuing
comes back refused.

## Running it ahead of time

There is no "run now" button. If an installment is urgent, the way is to issue
it by hand, from the three-dot menu on the installment itself — and then the
routine will not issue it again, because condition 2 no longer holds.

## If something goes wrong

> [erro]
> **An installment fell due and never had a boleto.** Walk the four conditions
> in order. Nine times out of ten it is a disconnected payment account — the
> only reason that leaves no trace at all on screen.
>
> **The routine issued it, but the student did not receive anything.** Issuing
> and emailing are separate things: the charge exists in the student's portal
> even when the email does not go out. Check the address on their record.
>
> **A charge-failure email arrived.** It names the installment and the reason.
> If it mentions a document or an address, the fix is on the student's record —
> then just issue by hand, without waiting for the next night.
>
> **Everything looks right and nothing was issued.** Check the time zone under
> **Settings › General**. A wrong time zone makes the routine run at another
> time of day, and it feels like it never ran.


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https://edupay.estudiosite.com/en/ajuda/day-to-day/the-routine-that-issues-charges
2026-08-06