# The termination penalty on cancellation

> When it can be applied, how the amount is calculated, and why the option sometimes comes disabled.

## What you will get

An understanding of the **apply termination penalty** box on the cancellation
screen — and why, for some students, it comes disabled with a notice.

**The penalty is a new charge**, created at cancellation time, with its own line
in the payment book. It is not a discount or a settlement: it is a debt the
student takes on.

## How the amount is calculated

The window shows the arithmetic openly, in three lines:

| Line | What it is |
|---|---|
| **Calculation base** | The sum of the instalments the student has not paid |
| **Penalty rate** | The percentage set in the school's settings |
| **Penalty to charge** | The result |

In the example on screen, a twelve-instalment enrolment of R$ 247.00 with two
already paid gives a base of **R$ 2,470.00**; at the 10% the school set, the
penalty comes to **R$ 247.00**.

**The base is measured before the instalments change status.** That is why the
arithmetic holds even though the cancellation is happening at the same instant.

## Instalments and how it is charged

Two fields set how the student pays the penalty:

- **Instalments** — from one up to the maximum the school configured. The screen
  shows each option's amount.
- **First due date** — when the first one falls.
- **Payment method for the penalty** — bank slip or PIX.

On confirmation, the penalty's instalments join the enrolment's payment book with
the type **Termination penalty**, and the charge is issued right away.

## When the option comes disabled

![Cancellation window with the penalty disabled and the under-age notice](/Apps/edupay/ajuda/matricula-multa-bloqueada.png)
*With the penalty blocked, the red button changes its wording: instead of "cancel and generate the penalty", it simply reads **Cancelar matrícula**.*

There are **four conditions**, and all must hold:

| Condition | The notice when it fails |
|---|---|
| The penalty is enabled in settings | *The termination penalty is disabled in settings.* |
| The student has a date of birth on file | *…the student has no date of birth on file.* |
| The student is 18 or older | *…the student is under legal age.* |
| The student has a tax ID on file | *…the student has no tax ID on file.* |

The last three exist because the penalty is a collectable debt, and a debt needs
an identified, legally capable debtor. **A minor gets no penalty** — a minor's
contract is signed by a guardian, and the system does not store the guardian as
the debtor.

## What to do when it blocks

**Date of birth or ID missing:** complete the student's record and come back. The
easy case.

**Student under age:** there is no route through the system. Charging the
penalty, if the school will charge it, happens outside — and it is worth checking
with your legal adviser how a minor's contract handles it.

**Penalty disabled in settings:** the switch is under **Settings › Penalty and
protest**. Turning it on also changes what happens to already-overdue instalments
in every cancellation, so read up first.

## How you know it worked

> [certo]
> After confirming, the enrolment's instalment panel gains a new row typed
> **Termination penalty**, with the amount and due date you chose — and the charge
> already issued in the charge column.

## If something goes wrong

> [erro]
> **The enrolment was cancelled but the penalty charge failed.** The system says
> so. The penalty's instalment is in the panel; issue the charge from its action
> menu.
>
> **The penalty amount is not what you expected.** Check the percentage under
> **Settings › Penalty and protest**, and remember the base is only what remains
> unpaid.
>
> **You cancelled without ticking the penalty and wish you had.** It cannot be
> applied afterwards. The penalty is generated at the moment of cancellation.


---

https://edupay.estudiosite.com/en/ajuda/day-to-day/termination-penalty-on-cancellation
2026-08-05