# How the student sees their installments and pays

> What the student finds in the portal to pay on their own — and why they have to ask you for a second copy.

## What you will get

The ability to explain, over the phone, where the student finds their charge
and how to pay it — without emailing anything again.

The portal shows every installment of the enrollment, in any state, and offers
payment right on the line of the one still open.

## The path, in two screens

**1. The student signs in to the portal** with their identifier and password.

**2. They click the enrollment.** The enrollment screen opens with the course
details, the contract and, further down, the **Payment Schedule** box.

That is all. There is no separate "finance" screen: installments live inside
the enrollment they belong to. A student with two enrollments has two
schedules, one in each.

## What they see in the schedule

![Payment Schedule in the student portal showing four installments in different states: one paid, one overdue with a barcode, one open with a barcode and one with no charge issued yet](/Apps/edupay/ajuda/portal-parcelas.png)
*Look at installment 4: it has no charge yet, so it shows **Awaiting issuance** instead of a boleto. That is not an error — the system is waiting for the issuing date to arrive.*

The corner of the box shows how much of the enrollment total has been paid.
Then come the columns:

| Column | What it holds |
|---|---|
| **Installment** | Its number, or **Enrollment fee** when it is the fee |
| **Total value** | The amount of that installment |
| **Due date** | The day to pay. Blank on card, which has no due date |
| **Status** | Paid, Open, Overdue, Cancelled, Waived or Outstanding debt |
| **Payment** | This is where they pay |
| **Paid on** | The date the money arrived |

## How they pay, by payment method

The **Payment** column changes with the method chosen on the enrollment. It
only appears on **Open** and **Overdue** installments — a paid one is never
charged again.

**Boleto.** The barcode line appears, plus the **Copy barcode** button and the
**View boleto** link, which opens the document to print or to pay through the
bank app. Below it, **Expires** with that boleto's deadline.

**PIX.** **PIX QR Code** appears, opening the image to scan, and **Copy PIX
code**, to paste into the bank app.

**Credit card.** The **Pay with card** button appears and leads to the payment
screen. That is where the student chooses how many instalments to split it
into.

![Installment of a card enrollment in the portal, with the Pay with card button and a blank due date](/Apps/edupay/ajuda/portal-parcela-cartao.png)
*A card enrollment has a single installment, for the full amount and with no due date — the one splitting the payment is the student's card issuer, not the school.*

## On the phone it is the same thing, as cards

Most students will open this on a phone. There the box stops being a table and
becomes one card per installment, with the same buttons.

![Card of the overdue installment in the portal on a phone, with the barcode, the copy button and the boleto link](/Apps/edupay/ajuda/portal-parcela-celular.png)
*The buttons take the full width on a phone. Copying the barcode is the most used one: the student pastes it straight into the bank app.*

## After they pay

**They do not need to tell anyone.** When the money arrives, the installment
turns to **Paid** on its own and the date shows up under **Paid on**.

How long that takes depends on the method: PIX and card are a matter of
minutes; for boleto, banks usually take until the next business day. Until
then the installment keeps showing as it was — and that is normal.

## The second copy is requested from you

**The portal has no second-copy button.** The school issues it, from the admin
panel. It is a common request once a boleto is past its expiry date, so it is
worth agreeing with the student on how they reach you — phone, email or
message.

The boleto email they receive says exactly that: *"After the due date, request
a new copy from the institution."*

## If something goes wrong

> [erro]
> **"The installment shows nothing to pay."** Check its state. If it says
> **Awaiting issuance**, the charge has not been generated yet — either the
> issuing date has not arrived, or the school's payment account is
> disconnected. You can issue it right away from the panel.
>
> **"I copied the barcode and the bank rejected it."** Ask them to use the
> **View boleto** link and pay from there. If the boleto is past the date shown
> under **Expires**, it is no longer payable and the way out is a second copy.
>
> **"I paid and it is still open."** If the payment was today, just wait. If
> more than a business day has passed, check the panel — it may have been paid
> outside the system, and then someone at the school has to record it.
>
> **"I cannot see my enrollment."** The student may have signed in with a
> different identifier, or the enrollment is cancelled. Their record in the
> panel settles it in seconds.


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https://edupay.estudiosite.com/en/ajuda/day-to-day/student-views-installments-and-pays
2026-08-06