# The paths of a sale, from click to payment > Flowcharts of every path a sale can take — card, boleto and PIX, with and without Moodle — so you know what happens in each case. ## What you will get A picture of what happens to a sale in each situation — who does what, what EduPay does on its own and where each path ends. Use it to understand a case before acting, or to explain to your team how billing moves along. ## How to read it Each block below groups similar situations. **Click a button to see the situation**; only that one shows. When a step is a question, the diamond opens one path per answer, side by side. The colours tell you who acts: the student, the school, EduPay on its own, the receiving account (where the money comes in) or the class environment. The legend sits at the bottom of each block. ## 1. How the sale starts ```fluxo caso catalogo: Through the online sale (catalog) inicio: The student opens the course page in the catalog and clicks to enroll aluno: Enters their email or CPF decisao: Is there a record with that email or CPF? - No aluno: Fills in the registration and creates a password - Yes aluno: Logs in with their password aluno: Chooses the payment method — only the ones the plan accepts and the receiving account can charge show up sistema: Creates the enrollment and the installments, all in the chosen method sistema: Issues the first charges: the card link, or the boleto and PIX for whatever is due within the lead time — the enrollment fee included fim-ok: Enrollment **Awaiting payment** — or **Awaiting contract**, when the course has a contract to sign caso painel: By the school (panel) inicio: Someone at the school opens **Contracts › Enrollments** and clicks **New Enrollment** escola: Chooses the course, plan and payment method — only the methods the plan accepts and the receiving account can charge decisao: One student or the whole cohort? - One student sistema: Creates the enrollment, the contract (when there is a template) and the installments sistema: Issues right away what is already due to go out - The whole cohort sistema: Creates one enrollment per student; anyone already in the course is skipped espera: a few moments sistema: Issues each enrollment's charges aulas: With the cohort linked to Moodle, the student gets access straight away fim-ok: Enrollments created, each student with their own billing email grupo: When the sale does not happen caso bloqueio-vigente: Already enrolled in the course inicio: The student who already has a record confirms the purchase sistema: Finds an enrollment of theirs, still active, in the same course fim-alerta: Goes back to the course page with the notice **You already have an active enrollment in this course.** caso bloqueio-forma: No payment method available inicio: The course plan accepts methods the receiving account cannot charge — PIX without PIX enabled, for example sistema: Removes from the list the methods the account cannot charge fim-erro: With no method left, the page shows **No payment method is available for this course right now.** and the sale does not happen caso bloqueio-escola: School suspended on EduPay inicio: The school's EduPay account is suspended for a late subscription payment sistema: Closes the catalog sale aluno: Existing students can still log in to the portal to see their installments and pay fim-alerta: No new sales until the subscription is paid ``` ## 2. Credit card ```fluxo caso cartao: Card payment inicio: The card enrollment is created — the installment falls due in 3 days sistema: Creates the payment and sends **a single email** to the student; the enrollment fee, when there is one, goes in the same email aluno: Opens the portal and clicks **Pay with card** aluno: Enters the card and chooses to pay in full or in instalments decisao: Does the student's bank approve? - Yes espera: within minutes sistema: Settles the installment — **Paid in 3x via card** sistema: Sends the payment confirmed email and notifies the owner fim-ok: Installment **Paid** - No pagamento: Declines — limit, details or a block sistema: The installment stays **Open**; only the student sees why fim-alerta: The student can try again, with another card, until the due date caso cartao-expirou: Payment page expired inicio: The student opens the payment page and does not finish espera: 24 hours pagamento: The payment page expires aluno: Goes back to the portal — or to the email button — and clicks **Pay with card** sistema: Opens a new payment page; the old one no longer takes payments fim-ok: The student pays as usual, with nothing for the school to do caso cartao-prazo: Did not pay in time inicio: The card installment falls due 3 days after the enrollment sistema: On the night after the due date, the installment becomes **Overdue**; the student gets the overdue notice and the owner, the overdue summary decisao: Do they pay after the due date? - Yes aluno: Pays with **Pay with card** sistema: Settles the installment fim-ok: Installment **Paid**; with Moodle, suspended access comes back - No espera: the overdue days set in Settings aulas: With Moodle, access to classes is suspended fim-erro: Installment **Overdue**; later on, it may go to protest grupo: After payment caso cartao-estorno: Refund inicio: The school refunds the payment through the receiving account decisao: Was the whole amount refunded? - Yes sistema: Undoes the settlement: the installment goes back to **Open** sistema: A **Completed** enrollment goes back to **Awaiting payment** fim-alerta: The installment can be paid again - No, only part sistema: The installment stays **Paid** fim-ok: The difference only shows in the receiving account's statement caso cartao-contestacao: Card chargeback inicio: The cardholder disputes the purchase with their bank pagamento: Notifies the school and gives a deadline to respond, in the receiving account itself sistema: While the dispute is open, the installment stays **Paid** decisao: How did it end? - The school won fim-ok: The money stays with the school; the installment stays **Paid** - The school lost sistema: It counts as a full refund fim-alerta: The installment goes back to **Open** ``` ## 3. Boleto ```fluxo caso boleto: Boleto payment inicio: The boleto installment reaches the configured lead time — the enrollment fee goes out at enrollment sistema: Issues the boleto, valid until the due date, and emails it to the student sistema: Three days before the due date, sends the reminder decisao: Does the student pay by the due date? - Yes aluno: Pays with the barcode or through **View boleto** espera: the bank confirms on the next business day sistema: Settles the installment with the date the student paid fim-ok: Installment **Paid** - No sistema: That night, the installment becomes **Overdue** and the overdue notice goes out espera: one business day sistema: Issues a new boleto, valid for 3 days, and emails it sistema: Repeats while the installment has been overdue for up to 7 days fim-alerta: After that, the school issues the **2nd Copy**, with the plan's late fee and interest caso boleto-ultimo-dia: Paid on the last day inicio: The student pays the boleto on its due date sistema: That night, the installment becomes **Overdue** and the overdue notice goes out — the bank has not confirmed yet sistema: Sees the boleto has expired, but waits for the confirmation: it does not issue a new boleto to someone who may have paid espera: the next business day pagamento: Confirms the payment sistema: Settles the installment with the date the student paid fim-ok: Installment **Paid**, with no duplicate boleto grupo: When something gets stuck caso boleto-falha: Issuing failed inicio: It is time to issue the boleto pagamento: Refuses to issue it — for example, the student's record is missing the CPF or a full address sistema: Sends the school owner the failure email, with the installment and the reason escola: Fixes the student's record decisao: Is the school in a hurry? - No sistema: Tries again the next night — even after the due date, for up to 7 days - Yes escola: Uses **Issue Boleto** in the installment menu fim-ok: Boleto issued and sent to the student caso boleto-valido: Cancel or replace a boleto that is still valid inicio: The school tries **Cancel Charge** or the **2nd Copy** for a boleto that is still valid sistema: Refuses and shows the date it is valid until — a boleto cannot be cancelled before its due date decisao: Does the student pay by that date? - Yes sistema: Settles the installment as usual fim-ok: Installment **Paid** - No escola: After the date, cancels the charge or issues the 2nd copy fim-ok: Charge replaced caso boleto-dobro: Paid twice inicio: The school recorded the payment with **Mark as Paid**, and the student also paid the boleto sistema: The manual settlement still stands; the installment is not paid off twice fim-alerta: The money came in twice: check the receiving account's statement and agree the refund with the student ``` ## 4. PIX ```fluxo caso pix: PIX payment inicio: The PIX installment reaches the configured lead time — the enrollment fee goes out at enrollment sistema: Creates the PIX code, valid until 23:59 on the due date, and emails it decisao: Does the student pay by the due date? - Yes aluno: Pays with the QR code or the copy-and-paste code espera: within minutes sistema: Settles the installment and sends the confirmation emails fim-ok: Installment **Paid** - No sistema: That night, the installment becomes **Overdue** and the overdue notice goes out sistema: Creates a new code, valid for 3 days, and emails it sistema: Repeats while the installment has been overdue for up to 7 days fim-alerta: After that, the school issues the **2nd Copy** caso pix-indisponivel: PIX not enabled on the account inicio: The plan accepts PIX, but the receiving account does not have PIX enabled sistema: Does not offer PIX in the catalog and does not save a new PIX enrollment from the panel decisao: Are there already installments in PIX? - No fim-ok: Sales continue with the plan's other methods - Yes aluno: Sees **Awaiting issuance** in the portal escola: On each installment with no charge, uses **Change to Bank slip** or **Change to Credit card** fim-ok: The charge goes out in the new method ``` ## 5. Access to classes ```fluxo grupo: With Moodle caso aulas-entrada: When access is granted inicio: The student is enrolled in a course whose cohort is linked to Moodle decisao: Who made the enrollment? - The school, from the panel aulas: The student joins the cohort and gets access straight away, even before paying - The student, through the catalog sistema: Waits for the first payment — a free course grants it straight away aluno: Pays the first charge, or the school records it with **Mark as Paid** aulas: The student joins the cohort and gets access fim-ok: Access granted caso aulas-atraso: Late payment and access coming back inicio: An installment becomes **Overdue** espera: the overdue days set in Settings aulas: Access to the class environment is suspended decisao: Does the student pay what is overdue? - Yes sistema: With nothing overdue left, asks for the access to come back fim-ok: Access restored - No fim-erro: Still no access; the installment stays **Overdue** caso aulas-cancelamento: Enrollment cancelled by the school inicio: The school owner cancels the enrollment aulas: The student leaves the cohort and loses access fim-alerta: Access removed grupo: Without Moodle caso aulas-sem: Without the integration inicio: The school does not use the Moodle integration, or the cohort has no linked Moodle cohort sistema: Handles only the financial side: enrollment, contract, charges and settlements fim-alerta: Access to classes is granted and blocked by the school, outside EduPay ``` ## 6. Cancellations and the school's situation ```fluxo grupo: Cancellations caso cancela-cobranca: The school cancels a charge inicio: The owner chooses **Cancel Charge** in the installment menu decisao: What kind of charge is it? - PIX or card link sistema: Cancels it on the spot - Boleto sistema: Cancels only after the boleto's due date; before that, refuses and shows the date sistema: The installment gets the **Charge cancelled on dd/mm/yyyy** badge, and the routine does not issue it again aluno: In the portal, sees **Billing suspended by the institution** escola: To charge again, issues it again from the menu or uses **Change to…** fim-alerta: Until then, the installment is still owed, with no charge caso cancela-matricula: The school cancels the enrollment inicio: The owner cancels the enrollment decisao: Is the termination penalty switched on? - No sistema: Open and overdue installments become **Cancelled** - Yes sistema: The ones not yet due become **Cancelled**; the overdue ones, **Outstanding debt** sistema: If the school applies the penalty, creates its installments sistema: Cancels PIX and card links of the cancelled installments; a boleto that is still valid can be paid until it expires, and the screen warns you aulas: With Moodle, the student loses access fim-alerta: Enrollment **Cancelled**, and the student gets the notice caso cancela-contrato: Contract not signed in time inicio: The contract stays pending until the signing deadline ends sistema: The daily routine marks the contract as **Expired** decisao: Is automatic cancellation switched on? - Yes sistema: Cancels the enrollment and its charges, as in a cancellation made by the school fim-alerta: Enrollment **Cancelled**, and the student gets the notice - No sistema: The enrollment and its charges stay as they are fim-alerta: The school decides: regenerate the contract or cancel the enrollment caso paga-apos-cancelar: Student pays after the cancellation inicio: The student pays a still-valid boleto from a cancelled enrollment sistema: Records the payment: the installment now shows **Paid** sistema: The enrollment stays **Cancelled**, and access to classes does not come back fim-alerta: The school decides whether to refund the money, through the receiving account grupo: The school's situation on EduPay caso escola-em-dia: Subscription up to date inicio: The school's EduPay subscription is up to date fim-ok: Everything works: sales, charges, notices, reminders, access to classes and protest caso escola-atrasada: Subscription payment late inicio: The school's EduPay subscription payment is late sistema: Billing the students carries on: issuing, notices and reminders decisao: Was the school's account suspended? - No fim-ok: For the students, nothing changes - Yes aluno: The portal opens only its financial part: log in, see the enrollment, pay, see the contract and the profile sistema: The catalog sale and the shortcut to classes in the portal are closed fim-alerta: Everything goes back to normal once the subscription is paid caso escola-encerrada: Subscription ended inicio: The school's subscription is cancelled and the paid period ends sistema: EduPay stops charging on the school's behalf: no issuing, overdue notice, reminder, suspension in the class environment or protest aluno: The student portal is closed pagamento: Charges already issued can still be paid sistema: Payments that come in are still recorded fim-erro: No new charge goes out ``` ## If something goes wrong > [erro] > **The buttons do not show and every situation is stacked.** The browser did > not load the interactive part of the page. The content is the same: scroll > down to see each situation. > > **What I see in my school does not match the drawing.** The flows show the > general rule. Check the lead time and the overdue days in the Billing tab of > **Settings**, and the enabled methods in **Accepted payment methods** — they > are what change each school's deadlines and methods. --- https://edupay.estudiosite.com/en/ajuda/day-to-day/sales-and-billing-flows 2026-10-12