# Re-sync an enrolment with the class environment

> What the sync indicator means and when the resend button actually helps.

## What you will get

The student showing up in the class environment when they did not get there on
their own. On the enrolment screen, the **Moodle sync** field shows the state,
and the **Re-sync Moodle** button at the top tries again.

![Enrolment panel with the Moodle sync field marked as Não configurado](/Apps/edupay/ajuda/matricula-detalhe.png)
*The indicator sits on the last line of the details panel. The re-sync button is up in the header.*

## What the indicator says

| Indicator | What it means |
|---|---|
| **Synced** | The student was sent and arrived |
| **Failed** | The attempt was made and errored |
| **Not configured** | The attempt was never even made |

**Not configured** is the most common case, and it is almost never a technical
failure: it is missing configuration.

## Before clicking the button, check three things

The send only happens when all three hold at once:

1. **The integration is active** under **Integrations › LMS Platforms**.
2. **The enrolment has a cohort picked.** With no cohort, the system does not
   even try.
3. **The cohort has its Moodle cohort ID filled in.** That field is what links
   the two sides.

Clicking re-sync without settling all three changes nothing. The order above is
the order to check in.

## What the button does

It puts the enrolment back in the send queue. The response is immediate — **Moodle
re-sync queued.** — but the send happens shortly after, not in the same second.

Reload the screen in a moment to watch the indicator change.

## When to use it

- **After filling in the Moodle cohort ID** on a cohort that lacked one.
- **After changing the enrolment's cohort** — the sync does not follow on its own.
- **After an outage** of the class environment is resolved.

## How you know it worked

> [certo]
> The **Moodle sync** field switches to **Synced**. On the other side, the student
> appears in the cohort matching the class.

## If something goes wrong

> [erro]
> **It still says "Not configured" after re-syncing.** One of the three conditions
> still does not hold. The second and third account for nearly every case.
>
> **It says "Failed".** The attempt went out and the other side refused. Check the
> connection under **Integrations › LMS Platforms**.
>
> **The student is in the cohort but sees no course.** That one is on the class
> environment's side: the cohort has to be attached to the courses.
>
> **The button is missing.** The integration is not active for your school.


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https://edupay.estudiosite.com/en/ajuda/day-to-day/resync-with-the-class-environment
2026-08-05