# Reject a submission and ask for a new contract

> How to write the reason, where the student reads it, and what disappears from the screen when you reject.

## What you will get

An incomplete submission sent back in a way the student understands and gets
right on the second attempt.

## Where the button is

**Not in the queue.** Open the enrolment — from the queue, through **View** — and
use **Reject upload**, the red button in the contract panel.

## The window

![Rejection window with the reason filled in](/Apps/edupay/ajuda/assinatura-reprovar.png)
*The field is **Rejection reason (optional)**, and it is the only thing the student will read. It holds 500 characters. The screenshot is from the Portuguese panel; the layout is the same in English.*

The field is optional, but **rejecting with no reason is rejecting twice**: the
student gets the contract back without knowing what to fix, and sends the same
thing again.

Write what was missing and what to do:

> Page 2 came out cropped: the bottom is missing, where the signature is. Please
> send a photo of the whole sheet.

Not:

> Incorrect document.

Confirm with **Reject upload**.

## What happens

- **The contract goes back to Pending**, and the upload area reappears for the
  student.
- **The row leaves the queue**, and the menu counter drops by one.
- **It is recorded in the audit trail** as an **Upload rejected** event.
- **The previous files disappear from the screen.** The **Files submitted by
  student** list goes empty — there is no way to look back at what you rejected.
  If you need to keep it, download it **before** rejecting.

## The student is not notified

**No email goes out on rejection.** The student only finds out when they sign in
to the portal of their own accord.

![Student portal with the red notice showing the rejection reason](/Apps/edupay/ajuda/assinatura-reprovado-aluno.png)
*The red **Reason for previous upload rejection** box sits at the top of the contract screen, above the document.*

In practice this means **a rejection needs a phone call or a message from you**.
Rejecting and waiting is the recipe for an enrolment that stalls for weeks.

## Rejecting has no limit

The student can upload again, and you can reject again, as many times as needed.
The audit trail keeps every round trip.

![Audit trail with six events: view, upload, rejection, another view, another upload and approval](/Apps/edupay/ajuda/assinatura-auditoria.png)
*One rejection and one re-upload, on the **Contract Audit** tab. Every attempt leaves its own row.*

> **The rejection reason does not appear in the audit trail.** The row says only
> **Upload rejected**. The text you wrote goes to the student, not into the
> school's history. Logged for correction.

## How you know it worked

> [certo]
> The green banner reads **Upload rejected. The student can submit again.**, and
> the contract label goes back to **Pending**.

## If something goes wrong

> [erro]
> **The Reject upload button is not there.** It only exists while the contract is
> in **Awaiting moderation**. Once approved, there is nothing left to reject.
>
> **You rejected and you needed the file.** It does not come back through the
> screen. Always reject after downloading.
>
> **The student re-sent exactly the same thing.** The reason never reached them,
> or it was not clear. Call, explain, and write the reason in more detail next
> time.


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https://edupay.estudiosite.com/en/ajuda/day-to-day/reject-a-submission
2026-08-05