# Record a payment that came in outside the system

> Settle an installment by hand when the student paid in cash, by direct transfer, or through any route outside the system.

## What you will get

An installment marked as paid by hand, so it stops counting as owed. It is the
path for money that arrived outside EduPay: cash at the counter, a direct
transfer into the school's account, an arrangement settled on the side.

## Step by step

**1. Open the student's enrollment**, under **Contracts › Enrollments**, and
find the installment's row.

**2. Click the three dots** at the end of the row and choose **Mark as Paid**.

**3. Check the two fields in the window titled Record Payment.**

- **Amount paid** — pre-filled with the installment's amount. Change it if the
  student paid something else.
- **Payment date** — pre-filled with today. Change it to the day the money
  actually came in; that is the date the reports will use.

**4. Click Save.**

![The Record Payment window, with the Amount paid field pre-filled with the installment's amount and the Payment date field pre-filled with today](/Apps/edupay/ajuda/parcelas-registrar-pagamento.png)
*Both fields come pre-filled. Change the date if the money came in on another day — that is the one the reports will use.*

## What happens alongside

- The installment starts showing **Paid**, with the date you entered.
- A **Manual record** mark appears underneath, which sets this settlement apart
  from the automatic ones. It exists so that whoever reconciles the books later
  knows this money did not go through the system.
- **If this was the last open installment**, the whole enrollment turns
  **Completed**.
- If the student had lost access to the class environment because of arrears,
  and nothing else is left open, the access comes back on its own.

## How to tell it worked

> [certo]
> A message confirms the installment was marked as paid, and the row changes to
> **Paid**, with the date and the **Manual record** mark just below.

## If something goes wrong

> [erro]
> **The Mark as Paid option does not appear in the menu.** This action belongs
> to whoever administers the EduPay account. If you are a team member the item
> does not exist for you — ask whoever administers it.
>
> **You recorded the wrong amount.** There is no way to undo it from the screen.
> Talk to support before touching anything else.
>
> **The student paid the slip and you also settled it by hand.** The system does
> not charge twice: the installment was already paid and the bank's confirmation
> is ignored. But do check the statement, because the money really did come in
> twice.
>
> **You want to mark an installment that will not be charged as paid.** This is
> not the path. A manual settlement says "money came in"; forgiving an
> installment is a different thing, and shows in the list as **Waived**.


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https://edupay.estudiosite.com/en/ajuda/day-to-day/record-a-payment-made-outside-the-system
2026-08-04