# Payment confirmed: what happens on its own

> When the money arrives, the settlement, the emails and the access release all happen without anyone touching anything.

## What you will get

An understanding of what EduPay does on its own when a student pays — so you do
not redo by hand what is already done, and so you know where to look when
somebody asks.

The bank notifies the system as soon as the payment is recognised. From there,
four things happen in sequence, with no action from the school.

## The four things

**1. The installment is settled.** The status changes to **Paid** and the
payment date is recorded — the date the money actually arrived, not today's.

**2. The student gets the confirmation by email.** They do not need to send a
receipt to the front office, and you do not need to confirm anything to them.

**3. Whoever administers the account gets the notice** that money came in, with
the installment and the amount.

**4. If that was the last open installment, the whole enrollment turns
Completed.** A cancelled enrollment is the exception: it does not turn completed
even with everything paid, because settling the debt does not undo the
cancellation.

And when the school uses the class-environment integration, a student who had
lost access because of arrears gets it back — as long as nothing else is left
open.

## How to tell it worked

> [certo]
> The installment shows **Paid** with the date, and the **Manual record** mark
> does **not** appear. That mark only exists on settlements done by hand; its
> absence is the clue that the money came in through the system's own route.

![Installments panel comparing an installment settled by the system with one settled by hand, the latter carrying the Manual record mark under the date](/Apps/edupay/ajuda/parcelas-situacoes.png)
*Installment 1 was settled by the system; number 3 was settled by hand. The difference is the **Manual record** mark, in orange.*

## If something goes wrong

> [erro]
> **The installment is still open after the payment.** The bank's confirmation
> takes a few minutes, sometimes longer for payment slips. There is a dedicated
> article for that case, with what to do when it takes longer than that.
>
> **The student got the confirmation email but you did not get the notice.**
> Check the spam folder of whoever administers the account. Both notices go out
> at the same moment, by different routes.
>
> **The enrollment did not turn Completed even with everything paid.** Check
> whether an installment is left — the enrollment fee is easy to miss, because
> it sits at the top of the list and does not look like a monthly payment. If
> the enrollment was cancelled at some point, it deliberately does not turn
> completed.


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https://edupay.estudiosite.com/en/ajuda/day-to-day/payment-confirmed-what-happens
2026-08-04