# How the student signs in to the portal for the first time

> The welcome email, the forced password change, and what to say when they tell you nothing arrived.

## What you will get

A first sign-in that runs to the end, instead of a student stuck waiting for an
email that may never arrive.

## The normal path

**1. Access is created with the record.** When you register the student with the
portal-access option, the system creates the account and sends the welcome email
with a temporary password.

**2. The student opens the portal address.**

![Portal sign-in screen, with identifier, password and Forgot my password](/Apps/edupay/ajuda/portal-login.png)
*The first field's label follows the school's configuration: **Email** or **Document (CPF)**. The screenshot is from the Portuguese portal; the layout is the same in English.*

**3. They sign in with the temporary password.**

**4. The system demands a new password before anything else.**

![Set new password screen, with the security notice](/Apps/edupay/ajuda/portal-primeira-senha.png)
*The wording is plain: for security, a new password must be set before continuing. Minimum 8 characters.*

**There is no way to skip this step.** Until the password is changed, every portal
address returns the student to this screen — tested: going straight to the home
page bounces back here.

**5. Password changed, they land on their own panel.**

## Why the change is mandatory

The temporary password travelled by email and is sitting in their inbox. Changing
it at first sign-in ends that password's life and guarantees **only the student
knows the current one** — including as against the school.

That matters when the contract is signed by electronic acceptance: the signature
carries more weight when nobody else could have signed in.

## The portal address

It is the address assembled on the **Student Portal** tab of Settings, right below
the first field. **Copy it from there** — typing it from memory is the origin of
half the "I cannot get in" calls.

## If the student did not get the email

In order:

**1. Is there an email on the record?** With none, there is nowhere to send it.

**2. Is the email spelled correctly?** One wrong character and the message
disappears silently.

**3. Have they checked spam?** Automated mail from a new sender lands there often.

**4. None of the above?** Ask them to use **Forgot my password** on the sign-in
screen. It is the fastest route and does not depend on the first email having
arrived.

## How you know it worked

> [certo]
> The student signs in and sees a greeting with their name at the top, with their
> details and enrolments below.

## If something goes wrong

> [erro]
> **The new password is refused.** It is under 8 characters, or the confirmation
> does not match.
>
> **They sign in and land on the password screen every time.** That is expected
> until the change is completed. They need to fill both fields and save.
>
> **They say the temporary password does not work.** Either it has already been
> changed, or the email is old. **Forgot my password** solves both.


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https://edupay.estudiosite.com/en/ajuda/day-to-day/first-portal-access
2026-08-05