# Every email the system sends in your name

> The fifteen templates, what triggers each one and who receives it — because the student will hold you responsible, not the system.

## What you will get

A precise idea of what leaves your school without you pressing anything. **Every
email goes out with the institution's name and logo** — as far as the student is
concerned, you wrote it.

## The fifteen templates

**To the student — record and access**

| Subject | Triggered by |
|---|---|
| Your portal access | Registering a student with portal access |
| Password recovery | The student using **Forgot my password** |

**To the student — enrolment**

| Subject | Triggered by |
|---|---|
| Your enrolment is confirmed | The enrolment leaving "awaiting signature" |
| Notice about your enrolment | Cancelling the enrolment |

**To the student — billing**

| Subject | Triggered by |
|---|---|
| Your boleto is available | Issuing a boleto |
| Your PIX code is available | Issuing a PIX charge |
| Your payment link is ready | Generating the card link |
| New charge generated — second copy available | A second copy of an instalment |
| Payment confirmed | Confirmation from the receiving service |
| Reminder: instalment due in X day(s) | The daily reminder routine |
| Instalment overdue | The routine that marks instalments overdue |

**To the owner**

| Subject | Triggered by |
|---|---|
| Payment received: [student] — instalment #N | Payment confirmation |
| Charge failed: [student] — action required | An error during automatic issuing |
| X instalment(s) overdue — daily report | The daily overdue routine |
| `Attention: payment gateway disconnected` | The receiving connection dropping |

> **The last subject uses a word from the system's vocabulary**, not the school
> manager's. It is reproduced above in screen-text marks precisely for that
> reason — it is what lands in the inbox, not how this Help Centre would write it.
> Logged for correction.

## Who gets what

- **The student** receives eleven of the fifteen, always at their portal account
  address.
- **The school owner** receives the last four. **Team members receive none.**

That is worth planning around: if billing is handled by a team member, they will
never see the daily arrears report. It lands in the owner's inbox.

## What you do not control

**There is no way to switch off a specific email**, nor to edit the template text
from the screen. What varies between schools is the header: logo, name, contact
and address, all coming from **Settings › General**.

**What you do control** is the trigger: the issuing lead time, the reminder timing
and the routines that fire.

## A student with no email receives nothing

Email goes to the portal access account. A student with no email on file has no
account, and therefore **receives no charge, no reminder and no arrears notice** —
silently, with no error on screen.

That is the practical reason to require an email on the record.

## If something goes wrong

> [erro]
> **The student says they never receive anything.** Check the email on the record
> and whether they have portal access. Then ask them to check spam.
>
> **Emails are going out with the wrong school name.** The name comes from
> **Settings › General**. Fix it there and the next ones are correct.
>
> **The school wants to send its own message.** The system has no manual sending.
> These fifteen are automatic and are all there is.


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https://edupay.estudiosite.com/en/ajuda/day-to-day/every-email-the-system-sends
2026-08-05