# The record and enrolment emails the student receives

> Four messages, what each one says and the exact moment it goes out — including the two that do not go out when you expect.

## What you will get

When the student asks "did I get anything?", the ability to say exactly what they
should have received and when.

## Your portal access

**Goes out when** the student is registered with portal access.

It carries the school's portal address and a temporary password. It is the email
that starts everything — and the one students most often lose.

**It does not go out** for a student registered without an email, nor for one
registered without generating access. In both cases, silently.

## Password recovery

**Goes out when** the student uses **Forgot my password**.

![Password recovery email with the button and the link as text](/Apps/edupay/ajuda/email-recuperacao-senha.png)
*A large button, and the link repeated as text below — for when the button does not work in their mail app. The screenshot is from the Portuguese version; the layout is the same in English.*

**The link lasts 60 minutes**, and the email says so. There is no limit on
requests.

## Your enrolment is confirmed

**Goes out when** the enrolment leaves "awaiting signature" and becomes live.

![Enrolment confirmed email, with the course, the number and the access button](/Apps/edupay/ajuda/email-matricula-confirmada.png)
*The green panel carries the course and enrolment number. The amber panel only appears when there is an open instalment.*

> **This email does not go out on every path.** It goes out when the school
> approves a physical signature, and when the enrolment is created with no
> contract to sign. **It does not go out** when the student accepts electronically
> or signs digitally — the two most common routes. Logged for correction.

In practice, a student who signs online gets no written confirmation. If they ask
for one, issue the **Acceptance Receipt** from the panel and send it.

## Notice about your enrolment

**Goes out when** the enrolment is cancelled — from the screen, or by the routine
that expires contracts when automatic cancellation is switched on.

The subject is deliberately neutral: it arrives discreetly in the student's inbox.

## What they all share

All of them carry the school's **logo, name, address and contact**, pulled from
**Settings › General**. To the recipient, the school wrote them.

It is worth opening one occasionally to check the header is still right — a
changed logo, an old phone number, an out-of-date address.

## If something goes wrong

> [erro]
> **The student did not get their access.** Check the email on the record, ask them
> to look in spam, and settle it through **Forgot my password** — it works even if
> the first email never arrived.
>
> **They say they got no enrolment confirmation.** If they signed in the portal by
> electronic acceptance or digital signature, that is expected today.
>
> **The email arrived with the wrong school details.** Fix them in **Settings ›
> General**; the next ones will be right. Those already sent do not change.


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https://edupay.estudiosite.com/en/ajuda/day-to-day/emails-for-the-student
2026-08-05