# I do not have a receiving account yet — what I will need

> What to have ready before creating the account that will receive your students' money, and how long it usually takes.

## What you will get

Reaching the moment of connecting without discovering halfway through that a
document is missing.

The receiving account is created **at Stripe**, not at EduPay. We never ask for
bank details on any screen, and we cannot create that account for you — it
belongs to your school, in your school's name.

## Where to start

On the `Integrations › Payment Gateway` screen, while there is no connection,
there are two useful links:

- **Create a free Stripe account** — opens the sign-up.
- **View Stripe fees** — opens the pricing table.

Both disappear once the connection is made, so use them now.

You can also do it the other way round: click **Connect Stripe account** and,
on Stripe's screen, choose to create a new account. It comes to the same thing.

## What to have ready

Gather these before sitting down to do it:

- **The school's tax ID** (or your own, if the school is an individual).
- **Legal name and address** exactly as registered for the company.
- **Bank account details** for the account that will receive, under the same
  tax ID.
- **An identity document** for whoever legally answers for the school.
- **A phone number and email address** you can access right then — confirmation
  comes through them.

## How long it takes

The sign-up itself takes a few minutes. **Verification** is what varies:
sometimes it clears immediately, sometimes it takes a few days, and it is not
unusual for an extra document to be requested afterwards.

**Start with this, not last.** It is the only stage of EduPay setup that does
not depend on you — and the only one that can hold up the start of billing.

## While verification is pending

You can connect the account as soon as it exists, even before it is fully
verified. The connection is recorded, and the **Accepted payment methods** box
shows what is already enabled.

While a method shows a ✗, it is not issued. Once verification finishes, click
**Refresh**, next to `Verified via Stripe API`, and the screen shows the new
situation.

## Meanwhile, the school does not stop

Without the account ready, you can already register students, build cohorts,
create enrollments and generate contracts. Installments are created normally
and wait. And if a student pays by transfer in that period, someone at the
school records the payment by hand.

## If something goes wrong

> [erro]
> **Verification was refused.** Stripe decides that, and the reason arrives by
> email at the address on the account. It is usually a mismatch between the
> company name and the tax registration, or an unreadable document.
>
> **I created the account but EduPay still says Not configured.** Creating and
> connecting are different things. Go back to
> `Integrations › Payment Gateway` and click **Connect Stripe account**.
>
> **I have more than one account and do not know which to use.** Use the one
> under the tax ID that issues the school's invoices. Switching later is
> possible, but charges already issued stay tied to the old account.


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https://edupay.estudiosite.com/en/ajuda/day-to-day/create-the-receiving-account
2026-08-06