# Cancel a charge that was already issued

> Undo a slip or a transfer code that went out by mistake, while nobody has paid it.

## What you will get

A charge that already went out, voided — because it was on the wrong
installment, for the wrong amount, or for the wrong student. As long as nobody
has paid, the cancellation is immediate.

Cancelling the charge **does not cancel the installment**. The installment still
owes money; what disappears is the slip or the code that was valid. After
cancelling, the installment can be charged again from scratch.

## Step by step

**1. Open the student's enrollment**, under **Contracts › Enrollments**, and
find the installment's row.

**2. Click the three dots** at the end of the row. The **Cancel Charge** option
only appears on installments that already have a charge issued.

**3. Confirm.** The system asks before doing it, because there is no going back:
once cancelled, the old slip does not become valid again.

![Actions menu on an installment that already has a slip, showing Cancel Charge, 2nd Copy and Mark as Paid](/Apps/edupay/ajuda/parcelas-menu-cancelar.png)
*Notice there is no **Issue Boleto** on this one: because it already has a charge, the menu swaps that option for **Cancel Charge**.*

## How to tell it worked

> [certo]
> A message confirms the cancellation, and the **CHARGE** column on that
> installment goes back to a dash. The menu offers **Issue Boleto** again,
> because the installment is free to be charged once more.

## If something goes wrong

> [erro]
> **The Cancel Charge option does not appear.** Two possible reasons. Either the
> installment has no charge issued — check the **CHARGE** column, which will
> show a dash. Or you are a team member: this action belongs to whoever
> administers the EduPay account.
>
> **The student had already paid when you cancelled.** The payment does not
> disappear. Check the **STATUS** column: if it reads **Paid**, the money came
> in and the installment is settled, whatever happened to the charge.
>
> **You only wanted to change the date or the amount.** Cancelling is the longer
> way round. **2nd Copy**, in the same menu, issues a new slip with a new due
> date without cancelling anything first.
>
> **The student already had the slip in hand.** They will try to pay it and the
> bank will refuse. Warn them before cancelling, especially if they were already
> on their way to pay it.


---

https://edupay.estudiosite.com/en/ajuda/day-to-day/cancel-a-charge-already-issued
2026-08-04