# The billing emails sent in your school's name

> The four charge notices the student receives, what triggers each one and what they actually say.

## What you will get

Knowing exactly what the student read before calling you. These emails go out
**signed with your school's name**, and the person on the other end holds you
to what they say.

There are four, and all of them go to the student's email address.

| When it goes out | Subject the student sees |
|---|---|
| Boleto issued | `Your boleto is ready` |
| PIX charge issued | `Your PIX code is ready` |
| Card link sent | `Your payment link is ready` |
| Second copy generated | `New charge generated — second copy available` |

Your school's name follows the subject, exactly as it is in **Settings**. All
four carry your logo at the top and your contact details in the footer.

## Boleto issued

**Fires when the boleto is generated** — both when someone at the school issues
it from the installment menu and when the morning routine issues it on its own.
It is the most frequent of the four.

![Boleto issued email, with the amount, the due date, the barcode, the link to download the boleto and the Access portal button](/Apps/edupay/ajuda/email-boleto-emitido.png)
*The barcode is written into the body of the email, not just in the attachment. That is deliberate: the student copies it from there and pays through the bank app without opening anything else.*

What it carries: the amount, the due date, the **barcode**, the **Download
boleto PDF** link and the **Access portal** button.

The footer holds the line that generates the most calls to the front desk:
*"After the due date, request a new copy from the institution."* In other
words, the email itself sends the student to you — worth having the team ready.

## PIX charge issued

**Fires when the PIX charge is generated**, by hand or by the morning routine.
It carries the amount, the due date, the **PIX code (copy and paste)** and the
**Access portal** button.

In the footer: *"The PIX code expires on the due date. After that, request a
new charge."*

> **PIX depends on your school's receiving account accepting PIX.** If it is
> not enabled there, no PIX charge is generated — and with no charge, this
> email does not exist. What decides this is the **Accepted payment methods**
> box, under `Integrations › Payment Gateway`.

## Card payment link

**Fires when someone at the school generates the card link** for an
installment. There is no automatic routine for card: this send is always a
person's decision.

![Card payment link email, with the installment amount, the Pay now button and the full link address right below it](/Apps/edupay/ajuda/email-link-cartao.png)
*The full address appears under the button, and it is enormous. It is there for the student whose email client blocks buttons — they copy and paste it into the browser.*

The footer warns that the link has a deadline: *"The payment link has an
expiration date. After it expires, request a new one from the institution."*

## Second copy generated

**Fires when the school issues the second copy of an installment.** It is the
only one of the four that talks about two charges at once, and the footer is
the important part: *"The previous charge has been cancelled. Use only this new
charge to make your payment."*

It carries the **new amount** and the **new due date** — which may differ from
the originals, because whoever issues the second copy decides both.

**When the second copy is boleto or PIX, the student gets only this email.**
The "boleto issued" notice is suppressed on purpose, so they do not receive two
messages in a row and pay the wrong one.

## What these emails never do

- **They do not press.** None of them threatens, none mentions credit
  reporting, none mentions any deadline beyond the installment's own due date.
- **They do not go to you.** All four are for the student. What reaches the
  school owner is a different set of notices.
- **They do not go out without an email address.** A student with no email on
  file simply does not receive one — and the charge is issued all the same,
  silently.

## If something goes wrong

> [erro]
> **The student says they did not receive it.** Check the address on their
> record; a typo is the most common cause. Ask them to look in the spam folder.
> Meanwhile the charge is in their portal and you can pass the barcode along by
> phone or message.
>
> **The email arrived in another language.** The language of these notices
> follows the installation's language setting, not each student's preference.
>
> **The student received two boletos.** Check whether a second copy was issued.
> The second-copy notice says which charge is valid — the previous one was
> cancelled.
>
> **The email came without the logo.** The logo is whatever is set in
> **Settings**. If it is empty there, the email goes out with the school name
> as text.


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https://edupay.estudiosite.com/en/ajuda/day-to-day/billing-emails
2026-08-06