# Check, download and approve a contract sent by a student

> What to look at before approving, why the file names look odd, and what approval sets off.

## What you will get

A contract signed on paper approved with confidence that it is complete — and a
clear idea of what approval makes happen.

## Where to check

In the queue, click **View** to open the enrolment. The **CONTRACT TEMPLATE**
panel holds everything.

![Contract panel with status, method and the files sent by the student](/Apps/edupay/ajuda/assinatura-conferir-envio.png)
*Under **Files submitted by student**, each link downloads one file. The four buttons at the top are the actions available while the contract is waiting. The screenshot is from the Portuguese panel; the layout is the same in English.*

**The file names are not the ones the student sent.** The system renames
everything when it stores the files, using a number and a timestamp. A file
called `9-20260805192133-01.jpg` is simply the first file of that submission —
it is not junk, and it is not a sign the student sent the wrong thing.

## What to look at before approving

Download **every** file, not just the first. And check four things:

**1. Is it signed?** It sounds obvious, and it is the most common failure: the
student photographs the pages and misses precisely the one with the signature.

**2. Are all the pages there?** Half a contract is no contract.

**3. Can you read it?** A blurred, cropped or dark photo becomes a problem the
day somebody needs the document.

**4. Is it the right contract?** A student with more than one enrolment
sometimes sends the other one's.

Any "no" among those four is grounds for rejection, and the article alongside
shows how to ask for it again.

## Approving

Two routes, same result:

- **In the queue**, the green **Approve upload and sign** button.
- **In the enrolment**, the same button, in the contract panel.

Both ask first: *Confirm upload approval? The contract will be marked as signed.*

## What approval sets off

Four things at once:

- **The contract becomes Signed**, with the date and time of the approval — not
  of the student's submission.
- **Who approved it is recorded.**
- **The enrolment moves on**: it leaves **Awaiting contract** and goes to
  **Awaiting payment**, or **Active** if there is no open instalment.
- **The student receives the email** *Your enrolment is confirmed*.

> **This is the only one of the three signature routes that emails the student.**
> Electronic acceptance and digital signature send nothing. The difference is
> logged for correction.

## Approval has no undo

Once approved, the contract is signed. There is no button to go back. If the
approval was a mistake, the only way out is to cancel the enrolment and create
another — which is why the checking comes first.

## How you know it worked

> [certo]
> The green banner reads **Contract marked as signed.**, the row leaves the
> queue, the menu counter drops by one, and the contract label becomes
> **Signed**.

## If something goes wrong

> [erro]
> **The message says the contract cannot be signed at this time.** Somebody else
> approved or rejected that submission while you were looking at it. Reload the
> queue.
>
> **The file will not open.** Download it again; if it still fails, reject it and
> ask for a new upload — a corrupted file does not become a contract.
>
> **You approved without checking and the document was wrong.** There is no undo.
> Keep a record of what happened and sort it out with the student; as far as the
> system is concerned, that contract is signed.


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https://edupay.estudiosite.com/en/ajuda/day-to-day/approve-a-submission
2026-08-05