# Issue the electronic acceptance receipt

> The document that proves the student signed, with date, time and the origin of the access recorded.

## What you will get

The document that serves as proof of acceptance. The button is **Issue Acceptance
Receipt**, in the contract block inside the enrolment.

**It only appears once the contract has been signed.** Before that, the system
refuses with **Receipt is available only for signed contracts.**

![Contract block with status Pendente and no receipt button](/Apps/edupay/ajuda/matricula-contrato.png)
*Here the receipt button is absent: the contract's status is **Pendente** — pending. It only appears once that tag turns to signed.*

## Contract and receipt are different documents

| | The contract | The receipt |
|---|---|---|
| What it is | The agreed text | The record that the student accepted |
| When it exists | From enrolment onwards | Only after signature |
| What it is for | Stating the rules | Proving acceptance |

In practice: keep both. The contract says what was agreed; the receipt says the
person agreed, when, and from where.

## What is inside

The receipt gathers what an argument about validity usually calls for:

- **Who accepted** and **when** — date and time.
- **From where** — the origin of the access, recorded at the moment of
  acceptance.
- **The contract's history** — each event, from sending to acceptance.
- **A fingerprint of the text**, which lets you prove later that the stored
  document is the one that was accepted.

That last item is what gives the set its weight: any change to the text changes
the fingerprint, and the difference becomes obvious.

## When to issue it

- **Whenever the family questions** what was agreed.
- **At month end**, alongside the enrolment's file, if the school keeps
  documentation per student.
- **Before any legal collection**, together with the contract.

Issuing it more than once costs nothing: it is generated on the spot, from what
is stored.

## How you know it worked

> [certo]
> The browser downloads a PDF with the acceptance details and the list of contract
> events. The date and time match the signed-at value shown on the enrolment
> screen.

## If something goes wrong

> [erro]
> **The message says the receipt is only for signed contracts.** The student has
> not accepted yet. Check **Contracts › Pending Signatures**.
>
> **The student signed on paper and you want the receipt.** A physical signature
> takes a different route: the document the student returned is the proof, and it
> is stored on the enrolment itself.
>
> **The button does not appear at all.** The enrolment was created without a
> contract template.


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https://edupay.estudiosite.com/en/ajuda/day-to-day/acceptance-receipt
2026-08-05