# How your EduPay subscription works

> What you pay, when, where the invoices are, and the four things you can do yourself.

## What you will get

A clear view of your account with EduPay — plan, amount, next charge and history —
without having to ask anyone.

The path is **My Subscription**.

> **This is the account your school pays to EduPay.** Do not confuse it with
> receiving money from your students, which is a different thing and lives under
> Integrations. Both involve money and they break in different places.

## The screen

![My Subscription screen with plan, status, next charge and the manage buttons](/Apps/edupay/ajuda/conta-assinatura.png)
*Three cards at the top, the details in the middle and the four actions below. The screenshot is from the Portuguese panel; the layout is the same in English.*

**Current Plan** carries the plan name and the amount with its billing period.

**Status** is the subscription's standing. **Active** is what you want to see.

**Next Charge** is the date and amount of the next debit. It is the number your
finance people need.

**Subscription Details** carries how long you have been a subscriber and the
payment method on file, with the card's last four digits.

## The four actions

| Button | What it does |
|---|---|
| **Change Plan** | Switches to another plan — the route when you have hit the student limit |
| **Cancel Subscription** | Ends the subscription at the close of the period already paid |
| **Update Payment Method** | Changes the card |
| **View Invoices** | Opens the history |

**Cancelling does not cut access immediately.** The subscription runs to the end of
the period already paid, and the screen starts showing the end date. Until then,
it can be resumed.

## The invoices

![Invoices screen with the summary and the list](/Apps/edupay/ajuda/conta-faturas.png)
*Two totals at the top and one row per invoice, each with a download button.*

Each row carries number, date, amount, status and the download button. **This is
where the document for your accountant comes from.**

## What to do when a payment fails

A declined card does not take the school down straight away: there is a grace
period before any suspension, and the screen says how many days are left.

What fixes it is **Update Payment Method**. Once done, the charge is retried.

## Two screen details that confuse

> **The payment method may appear as `app.payment_method_visa`**, with that exact
> text. It is a label left untranslated; read it as "Visa", and the four digits
> beside it are your card's. Logged for correction.

> **The amount appears in two formats on the same screen** — `BRL 47.00` in one
> place and `R$ 47,00` in another. It is the same amount. Logged for correction.

## How you know it worked

> [certo]
> The **Status** card shows **Active**, and **Next Charge** carries a future date
> with the plan's amount.

## If something goes wrong

> [erro]
> **The screen says there is no active subscription.** Your school has no plan
> contracted yet. The screen itself points you to support.
>
> **The next charge is not the amount I expected.** Check the plan on the first
> card: switching plan mid-period produces a pro-rata adjustment.
>
> **I hit the student limit and do not know which plan to pick.** The limits
> article shows where to see how much you use today, which is the number that
> decides.


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https://edupay.estudiosite.com/en/ajuda/account/my-subscription
2026-08-06